Customer Specialist
City: San Antonio
Type: Regular Full-Time
State/Province: TX
Posted Date: 1/27/2012
Category: Sales
Job ID: 1620
More information about this job:
Overview:
BlueLinx Corporation remains the leading domestic wholesaler of building products, serving independent dealers, industrial customers and large home improvement centers from over 60 locations in theUnited Statesand one location inCanada. BlueLinx creates value for our customers and vendors across the supply chain by providing an outlet for a significant portion of the building products and an ever-growing selection of distribution services that utilize our vast transportation assets and facilities, and a wide selection of third-party products. For additional information, please visit us on the web @www.BlueLinxCo.com.
PositionPurpose Summary:
Answers phones to respond to orders, general customer inquires, invoice questions, and customer complaints. First point of customer contact for general inquiries like pricing, products, scheduling etc. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other employees to resolve inquires. Builds and maintains business relationship with clients by providing prompt and accurate service to promote customer loyalty. Assists in resolving general customer inquires / fulfillment issues, invoice questions, and customer complaints from inbound and outbound calls. Identifies potential sales opportunities, solicits orders and pass leads to inside / outside sales representatives. May serve as a resource to the sales team by handling daily administrative activities that free up the team’s time to sell. Responsible for completing miscellaneous projects as required.
Responsibilities:
* Understands the company’s vision, mission, and strategy; understands business unit objectives and sets/accomplishes individual performance goals accordingly.
* Provides customer service via email, phone and fax to customers and vendors. Transfers customer calls as required.
* Provides customers with product and service information. Up-sells products and services. Enters orders in SMART.
* Identifies, researches, and resolves customer issues. Follows-up on customer inquires and follows-through for prompt resolution and customer satisfaction.
* Completes call logs, reports and various sales support tasks as required. May include update and enter new programs in Sales Maintenance, creates customer price sheets, order literature and samples, maintain contracts and competitive discounts.
* May have minimal assigned products and customers (< 20% of time)
Qualifications:
Ability to gain the confidence and trust of the sales staff through building a good rapport with the sales team. Must be self motivated and possess good organizational and time management skills. Basic negotiation and selling skills. Ability to multi-task and prioritize work. General knowledge of records management, handling customer problems, pricing, products, production planning/scheduling, sales support, inventory control, organization structure and corporate policies and procedures. Ability to project a professional company image through phone interaction, follow-up with customers, and promptly resolve problems. Ability to provide excellent customer service at all times. Proficiency using Microsoft Office Suite Software and relevant sales systems technology.
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